Computer Repair Specialists. Specialists with Apple Mac. Based UK
Call Us: +44 (0)1728 564346

Terms and Privacy

You will receive a delivery notification shortly specifying your tracking number for your order.

Should you need to contact us for any reason, please visit our contact page.

In the rare event a delivered item has suffered damaged in transit, it is your responsibility to report the damage to us within 24hrs, and keep all packaging it arrived in.

If an item has been lost in transit, we will need a copy of the original receipt for the item in order to make a claim.

Payment

Payment can be made online via Paypal, Credit or Debit card.

Pricing

Pricing subject to change. All prices include return delivery unless otherwise stated.

Repair Process

We aim to repair and dispatch the majority of devices within 48hrs of receipt, but this can take up to 3-5 working days. For each repair on this website, the description will state the turnaround time, and can vary depending on the repair.

If there are any unforeseen delays, you will be kept up to date via email. We will always try our best to complete repairs ASAP.

If your device needs additional work or parts, you will be contacted and given an appropriate quote. The turnaround for these repairs vary depending on the parts needed to be ordered in (if applicable). You will always be informed of the estimated shipping time, and will be kept up to date if there are any further delays.

For whatever reason, if you want a device returned to you that has been sent to us for repair, we will refund you minus our diagnostic/liquid recovery fee. All repairs include this fee by standard.

All time estimates provided for repairs are estimates only, and does not form an obligation under the terms of this agreement.

Diagnostic/Liquid Recovery Service

The Diagnostic/Liquid Recovery service includes return shipping in the cost. If the device can be repaired in the initial fee, it will be returned to you. If the device requires additional work to repair it, you will be contacted within the 3-5 working days. On the chance that service will take longer, we will contact you.

The Diagnostic/Liquid Recovery service is not a guaranteed fix, and covers the time/labour spent on your device. This service is non-refundable. If you choose not to go ahead with work on your device, we will return the device to you in the initial fee.

If your device cannot be repaired at a reasonable cost, we may offer to purchase the device from you at a price decided at the time. It is your choice whether to agree to this, we offer this at your benefit. We have the right to refuse purchase of any device.

Additional Work

Additional work constitutes any extra work required on a device in for repair. Be this a device booked in for a standard repair, or diagnostic/liquid recovery service.

We will contact you within the usual turnaround time for the service booked, to inform you of any additional work required. It is your decision whether to proceed with this work, and if you do not want the work carried out, the device will be returned to you with a refund minus a £19.99 fee.

Once we receive payment for additional work, your device will be passed back to the technician to commence work. If any parts need to be ordered to complete the work, you will be informed once you are given a quote for the additional work.

Data

Please make sure the data on the device is wiped and backed up before sending it to us. If this is not possible, please make sure we can access the device to check all the functions (if it has a password, you must provide or remove this). Another way to allow us to fully test the device is to setup a guest account (if possible).

We cannot guarantee the data will be on the device once it is sent back to you, as we rarely may have to wipe the data to complete a repair. It is your responsibility to ensure any data you want is backed up before mailing the device to us.